Our heating and cooling system really needed to be replaced.
- We’d been researching the whole HVAC thing for quite awhile and finally selected the contractor to do the job.
They were great about giving us literature about what to expect before, during, and after the installation. First they requested that we move anything away from the area where the work would be done. They had limited liability regarding homeowners’ possessions being damaged by the installers. And they knew that we have a dog, so they suggested that we keep him away from the workers during the process. They gave us the names and background of the three men that would be doing the installation, stating that all of their work would be warrantied. Of course the old system had to be removed first, so they would need access to all of the areas of the home where the HVAC equipment was housed. We were told to expect additional time if the existing ductwork needed repair and/or replacement, and that one or two of the workers would begin that process while the lead installer would be assembling the HVAC equipment. The technicians would install components such as the thermostat, drain lines, evaporator, compressors, and on and on the list went. The literature noted that there was always a chance of unforeseen circumstances, such as replacing rotten wall studs or drywall repairs. Finally, pressure and vacuum tests would be performed, along with several other mandated testing. At the completion of the installation, we should expect the contractors to go over the complete operation of the system with us. At that point, we could enjoy the benefits of a comfortable home for many years to come.